Privacy Policy - KIQ Customer Service Platform

Privacy Policy

This Privacy Policy explains how KIQ collects, uses, and protects your information.

Last Updated: January 1, 2026

1. Information We Collect

We collect information to provide and improve our services:

  • Personal Information: Name, email address, contact details, billing information.
  • Conversation Data: Messages, attachments, and metadata from conversations managed through KIQ.
  • Usage Data: Logs, IP addresses, browser type, device information, and usage patterns.

2. TikTok Login Kit Integration

TikTok Data Collection and Usage

When you use TikTok Login Kit with KIQ:

  • We collect basic profile information (username and profile picture) through the user.info.basic scope.
  • This data is used solely for user authentication and identification within the KIQ platform.
  • We do not post content on TikTok, access your followers or following lists, or read your private messages.
  • You can revoke KIQ's access to your TikTok data at any time through your TikTok account settings.

We comply with all TikTok Developer Policies.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our service.
  • To improve, personalize, and expand our service.
  • To understand and analyze how you use our service.
  • To communicate with you, including customer support.
  • To ensure security and prevent fraud.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following situations:

  • Service Providers: With trusted third parties who assist in operating our platform.
  • Legal Requirements: When required by law or to protect rights and safety.
  • Business Transfers: In connection with a merger, sale, or acquisition.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments.

6. Your Data Rights

Depending on your location, you may have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion of your data.
  • Object to processing of your data.
  • Data portability.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Changes to This Privacy Policy

We may update this policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: servicioalcliente@kiq.gt

Data Protection Officer: privacy@kiq.gt

Protecting your privacy is our priority